Refund policy

Refund & Return Policy – Aevum Thailand

Last Updated: July 23, 2026

At Aevum Thailand, we are committed to the quality and efficacy of our anti-aging supplement beverage. Because our products are consumable and designed to support your health, we take quality control and hygiene very seriously.

We want you to be completely satisfied with your purchase. Please review our policy regarding refunds, returns, and exchanges below.

1. The "Unopened & Resalable" Guarantee

We accept returns and issue refunds only for products that are returned in their original, unopened, and fully sealed condition.

To qualify for a refund:

  • The outer plastic wrap or factory seal must be intact and unbroken.

  • The product packaging must be free from damage, stains, or signs of tampering.

  • The product must be returned within 14 days of the delivery date.

We cannot accept returns or issue refunds for:

  • Products that have been opened, used, or partially consumed (for health and safety reasons).

  • Products with damaged packaging caused by the customer.

  • Products returned after 14 days from delivery.

2. Change of Mind

If you change your mind about your purchase, and the product remains unopened, we will be happy to issue a refund for the cost of the goods.

Please note: The customer is responsible for the return shipping costs to our designated warehouse. The original shipping fee paid at checkout is non-refundable.

3. Damaged, Defective, or Incorrect Items

At Aevum Thailand, we inspect every batch for quality. However, if you receive a product that is:

  • Damaged during transit (bottle broken, box crushed, leaking).

  • Defective (seal broken upon arrival or compromised packaging).

  • An incorrect item (wrong variant or product sent).

We will cover the return shipping costs and issue a full refund (including original shipping) or send a replacement free of charge.

How to report: Please contact us within 48 hours of delivery with your order number and clear photos of the damage or defect.

4. Health & Safety Disclaimer

Because our anti-aging beverage is a consumable supplement, we strictly adhere to hygiene regulations. We reserve the right to refuse any return if we suspect the product has been opened, tampered with, or stored improperly by the customer. We cannot resell opened supplements for safety reasons.

5. How to Initiate a Return

To start a return, please email us at:
admin@aevumthailand.com

Please include:

  1. Your Order Number.

  2. The reason for the return.

  3. A photo of the product (showing the unopened seal or damage, if applicable).

Once your return is approved, we will provide you with the return address and instructions.

6. Processing Time

  • Once we receive your return at our Thailand warehouse, please allow 5-7 business days to inspect the item.

  • If approved, the refund will be processed to your original payment method (credit card, bank transfer, or e-wallet).

  • Depending on your bank or payment provider, it may take an additional 3-10 business days for the refund to appear in your account.

7. Exceptions

  • Promotional Items: Items purchased during "Buy One Get One" or bundle sales must be returned as a full set to qualify for a refund.

  • Subscription Orders: For recurring subscription orders, you must cancel the next shipment at least 3 days prior to the billing date. Refunds for unopened subscription boxes follow the same 14-day rule.

8. Contact Us

If you have any questions about your order or this policy, please contact our customer support team:

Aevum Thailand
📧 Email: care@aevumthailand.com
📞 LINE: @aevumthailand

By placing an order with Aevum Thailand, you acknowledge that you have read and agreed to this Refund Policy.